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British, Japanese and Vietnamese businesses form an alliance for the largest call centre, BPO and technology business

Vietnam, Hanoi (18 March 2013): Harvey Nash Vietnam and MOCAP Vietnam have signed an agreement  for a partnership to build in-bound and out-bound call centre business in Vietnam, to promote software and business process outsourcing to the Japanese markets.
Harvey Nash Vietnam is a 100% owned subsidiary of Harvey Nash Group plc, a listed public company in the UK. MOCAP is owned by Mitsui &Co (Asia Pacific (100% owned subsidiary of Mitsui & Co., Ltd.), MOSHI MOSHI HOTLINE, INC. and Smart Media Joint Stock Company. Under the partnership Harvey Nash VN will take a 15% stake in MOCAP Vietnam and transfer its call centre business to MOCAP Vietnam.  
Harvey Nash will bring 12 years of expertise in Software and Business process outsourcing whilst MOCAP Vietnam will bring the vast expertise of Moshi Moshi in-bound and out-bound call centre operations and business process outsourcing. MOCAP Vietnam’s access to Japanese markets will enable the partnership to win new contracts and significantly grow the Vietnam based businesses. Harvey Nash who have over 44 worldwide offices will introduce international clients and provide software and technology services.  
Paul Smith, Chairman, Harvey Nash Outsourcing says, “Together, Harvey Nash Vietnam, Moshi Moshi, MOCAP JSC and Mitsui & Co deliver exceptional service and value for money to clients who outsource business processes and software services. Our global presence coupled with Vietnam’s highly skilled workforce gives us the ability to exceed client expectations both in Vietnam and throughout our international markets“.
Tsuda Keigo, General Director, MOCAP Vietnam says, “the agreement will create the largest and most expert call centre, alliance offering clients unrivalled productivity and efficiencies under the global standard security and compliance circumstances, and business process outsourcing alliance offering clients out-of-the-box and highly sophisticated service utilizing state-of-the-art technology in Vietnam“.

 Paul Smith, Chairman, Harvey Nash Outsourcing

T: +44 7815 783828


 Huong Nguyen, Marketing &Communication Executive, Harvey Nash Outsourcing

T: +84 908 66 11 29



Keigo Tsuda, General Director

T: +84 90 4831758


Nguyen Thi Thuy Huong

T: +84 90 2242243


 About Harvey Nash: For more than twelve years Harvey Nash Software Development & Outsourcing has enjoyed considerable success in the provision of IT services through its software business and its Offshore Development Centres in Vietnam. Part of the Harvey Nash Group, a global IT outsourcing and talent company, our vision is to provide services that are: highly cost effective, the lowest risk to our customers and delivered to the highest quality standard. Our services are delivered via 44 offices in Europe, USA, Australia and across Asia, by 4500 IT professionals in Vietnam in CMMI and ISO 27001 accredited centres.

About MOCAP Vietnam: By combining the shareholders’ expertise, global business experience from Mitsui, established expertise and industry know-how in 25 years’ call centre business experience from MOSHI MOSHI, and wide access to Vietnamese market  from Smart Media, MOCAP has significantly grown up its call centre business with remarkable high growth in out-bound service, and by taking advantage of the strong attention of Japanese companies to Vietnam as a high potential outsourcing location achieved a rapid growth in business process outsourcing service started from last year.

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